A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ReportServer service

Question

I get the following error in EventViewer A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ReportServer service.

Did someone else get this error? What produce it?

Answer 1

We've had this from time to time. The following link has some great steps to help rectify this if it's a recurring issue for you.

In case this link is ever in-active in the future and somebody is looking for this content:

1) Set the HttpRuntime ExecutionTimeout value to a greater value (ie 3 hours) on the Report Server

How do you do this? Simple!

a. Open the ReportServer’s Web.config file by going to Start -> Administrative Tools -> Internet Information Services. b. From there, expand Web Sites -> Default Web Site, and click on ReportServer. On the right-hand pane, right-click ‘Web.Config’ and select ‘Open’. c. Locate the HttpRuntime parameter. If it doesn’t exist, you will have to create it within the section. d. Set the executionTimeout value to ‘10800’ (3 hours) as shown below:

2) Increase the script timeout on the report server

1. Go onto your Reporting Server and open up Internet Information Services; right-click on the ReportServer and select Properties.
2. Go to the Options tab, and set the ASP Script timeout to 300 seconds as shown below.

3) Set the report to never time out on the server

1. Open your web browser on the server and go to localhost/Reports
2. Navigate to the Report location and click on the problem report(s).
3. On the left-hand pane, click on Properties.
4. In the ‘Report Execution Timeout’ click the ‘Do not timeout report execution’.