Category "salesforce-service-cloud"

Fortanix integration with Salesforce for BYOK

If you have followed this whitepaper to export Fortanix Keys into Salesforce. What kind of communication protocol they use? When you execute the Operations usin

How to use the "Reply-To:" field from the email header in a Salesforce email-to-case

Our company has an external application that sends an email to our help-desk email, to generate an email-to-case ticket. The from email is static, generic, comp