'Dynamics 365 omnichannel integration with instagram
i have request from a client to handle incoming chat request trough Dynamics365 Omnichannel application. The client has a business FB page and a business IG account who are connected ( all chat can be handled trough messenger ).
My question is it posible to use the Facebook messaging channel in the omnichannel app since it is the same channel looking from the FB messenger perspective.
If not has anyone done this. Since this is a common request and widely used communication channel every client wants this sort of integration.
Any suggestion will be really welcomed ! :)
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