'Issue populating assignment_group in servicenow via REST API
I am trying to create Servicenow incident ticket using REST API. Here is the link and body:
https://<mydomain>.service-now.com/api/now/table/incident
and body:
{
"short_description":"testing short description",
"assignment_group":"Software",
"urgency":"Medium",
"impact": "Low",
"caller_id":"John Doe",
"description":"testing description"
}
Incident ticket is getting created with all fields populated as requested except assignment_group and description fields. I know these are reference fields. I tried all combination but information is not getting populated for these two fields. Any one has any suggestions? I tried for assignment_group the sys_id value also like "assignment_group":"4ikilo9f1bb43740ddfa315bcd4kmj89"
and "assignment_group":{"sys_id":"4ikilo9f1bb43740ddfa315bcd4kmj89"}
etc.
Solution 1:[1]
pass the id of the assignment group within the API call than directly giving the name of the group, this worked for me :)
Sources
This article follows the attribution requirements of Stack Overflow and is licensed under CC BY-SA 3.0.
Source: Stack Overflow
Solution | Source |
---|---|
Solution 1 | Harshith N |