Salesforce Knowledge Article Field - Not Visible to Guest User

Question

I am very new to Salesforce, so apologies if my use of terms is not correct.

I am using Lightning Knowledge

I have enable and setup Knowledge Base and added FAQ articles and have added Question and Answerr fields to those articles.

I have setup the field visibilty so they are visible to all user including "Read Only" users (I could not find anything specific for Guests, should there be?)

So as far as I can tell the field permissions on the Question and Answer fields is correct.

I create articles and enter my values for my "Question and Answer fields" but when I go to my public site to view the FAQ, I only see the content of the Title and URL Name fields. I do not see my Question and Answer Fields.

If I login and view the articles via the public site, I do see the Question and Answer values.

I would very much appricaite it if anyone could point me in the right direction for trying to figure this out. I have googled but cannot seem to find anything that talks about guest users and field visibilty that has helped me.

Many Thanks Derek

Answer 1

Yes, guest user is still an user. There's hidden user account (which acts as "created by" when you make new Case for example) and Profile which you might have to edit. It doesn't show up on normal list of profiles (but for example the Id can be queried and once you know Id you could construct the url yourself).

If you're using an Experience Cloud (aka Community) go to your site's Builder and the links will be at the bottom.

If you're using Sites - it should be in Site's config.

Answer 2

I had the exact same issue, but did see the solution documented in the previous comments.

1. In your community navigate to Settings
2. Select General
3. Click link under Guest User Profile
4. Scroll down to Field-Level Security
5. Click View for Knowledge
6. Click Edit
7. Check the Read Access box for the fields which are not displaying
8. Click Save