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I want to trigger a specific notification that will contain catalog variable item details on how to do this in servicenow.

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Solution 1:[1]

Make an email script and call that email script in your notification. Please follow the below steps:

  1. Create an email script: Email Script

  2. Create notification and call that email script in the notification. Notification

After the email is a trigger and user click the link that you have made in notification "Catalog item" will open. Regards,

PKG

Solution 2:[2]

You can add ${variables.[variable]} in a notification's body and it will replace it with the variable you need to get.

You can also do this with a mail script, but I don't recommend that unless the mail script is going to be used in more than one email or the variable needs special formatting.

Sources

This article follows the attribution requirements of Stack Overflow and is licensed under CC BY-SA 3.0.

Source: Stack Overflow

Solution Source
Solution 1 Prins Kumar Gupta
Solution 2 UnisonDev

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