'How to use the "Reply-To:" field from the email header in a Salesforce email-to-case
Our company has an external application that sends an email to our help-desk email, to generate an email-to-case ticket. The from email is static, generic, company address, ie; [email protected]. The header of the email has the "reply-to:" field set to the members email who actually triggered the email to be sent, ie: "[email protected]". Up until recently (late July 2021), when the case was created, the suppliedEmail aka Web Email would be set to the reply-to email address, "[email protected]". Now it is using the "from" email, and I cannot figure out how to change this back to the "reply-to" email. Any suggestions would be appreciated.
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