Microsoft Teams: "Something went wrong" while installing my custom app into my organization's team

Question

I have created an app for Microsoft Teams that one can add to a team. The app is a chatbot created with the Microsoft Bot framework. I have already made two other apps with similar functionality that can be installed fine.

When I create my app using the App Studio (and link to an existing bot), everything is fine but when I try to add that to a team I get the "something went wrong" message and no request is sent to my bot either...

Has anyone faced a similar issue or does someone know how to debug this? My manifest is below.

The manifest is below (with ids replaced).

{
    "$schema": "https://developer.microsoft.com/en-us/json-schemas/teams/v1.5/MicrosoftTeams.schema.json",
    "manifestVersion": "1.5",
    "version": "0.0.2",
    "id": "my-id-is-here",
    "packageName": "nl.getsofia.teams.acceptance",
    "developer": {
        "name": "Sofia Melius B.V.",
        "websiteUrl": "https://www.getsofia.nl",
        "privacyUrl": "https://www.getsofia.nl/",
        "termsOfUseUrl": "https://www.getsofia.nl/"
    },
    "icons": {
        "color": "color.png",
        "outline": "outline.png"
    },
    "name": {
        "short": "Sofia Acceptance 2",
        "full": "Sofia Acceptance Nice"
    },
    "description": {
        "short": "ACCEPTANCE bot",
        "full": "ACCEPTANCE bot long description"
    },
    "accentColor": "#FFFFFF",
    "bots": [
        {
            "botId": "my-bot-id-is-here",
            "scopes": [
                "personal",
                "team"
            ],
            "commandLists": [
                {
                    "scopes": [
                        "personal"
                    ],
                    "commands": [
                        {
                            "title": "Add user",
                            "description": "A manager can add a user"
                        },
                        {
                            "title": "Get overview",
                            "description": "Get an overview of registered hours"
                        },
                        {
                            "title": "Projects",
                            "description": "Manage all projects"
                        },
                        {
                            "title": "Register hours",
                            "description": "Register your hours"
                        },
                        {
                            "title": "Settings",
                            "description": "Set hour registration reminder times"
                        }
                    ]
                }
            ],
            "supportsFiles": false,
            "isNotificationOnly": false
        }
    ],
    "permissions": [
        "identity",
        "messageTeamMembers"
    ],
    "validDomains": [
        "*.sofiamelius.nl",
        "*.getsofia.nl"
    ]
}

Answer 1

If this is occurring when you are attempting to deploy the bot to Teams (as opposed to trying to talk to it in Teams), the "Sorry, something went wrong" message is usually caused by the Teams channel in the Bot Service not being set up. You must both set up the manifest and turn on the channel.

To turn on the channel, just navigate to your Bot Service in the Azure Portal, select the Channels blade, and then click on Teams to save and activate the channel (I can't remember but I don't think you have to configure any settings here).

After that is complete, you should be able to publish your bot to Teams using any available method.

Answer 2

I had the same problem trying to test with "Test team" team, which is apparently a special undeletable team that somehow exists in our teams.

Solution: Create a new Team and use your bot there.